Signing in
Use the email address and password for your S4 account and choose the workspace you use — Guard, Company, Client or Platform Admin. Guards join through the security company they work for.
S4 Support
Help for the S4 product family.
Help with the S4 app and web application, guidance for PatrolSafe by S4, and a clear route to the S4 support team.
S4 app help
Help with your S4 account.
For the S4 mobile app and the S4 web application at app.sfour.co.uk.
Forgotten password
Select Forgot your password? on the S4 sign-in screen. If the address belongs to an S4 account you will receive a link to choose a new password; it works once and expires after 30 minutes.
Verifying your email address
A new account must verify its email address before it can sign in. Use the link in the verification email, or select Send a new verification email on the sign-in screen.
Deleting your account
Delete your account in the app under Account, or ask us to do it.
How to delete your S4 accountShifts, Book On and site issues
Questions about your shifts, sites, pay or instructions are for the security company you work for. Contact us about problems with the app itself.
Privacy
How S4 uses personal information, including location checks at Book On.
S4 Privacy PolicyContact S4
For help with the S4 app, privacy questions and requests, account deletion and any other S4 enquiry, email us. Please do not send your password.
info@vesoft.co.ukPatrolSafe help
Set up, operate, and maintain PatrolSafe.
Public guidance for the verified PatrolSafe desktop workflow, from first setup through evidence review and backup.
Getting started
Prepare, verify, install, and configure PatrolSafe.
Read getting startedUser guide
Use sites, mappings, monitoring, evidence, and workspace settings.
Read user guideWhatsApp connection
Resolve linked-device, connection, monitoring, and mapping issues safely.
Read whatsapp connectionBackup and restore
Create, protect, validate, and restore PatrolSafe workspace backups.
Read backup and restoreKnown issues
Review current v1.0.3 limitations and operational dependencies.
Read known issuesProducts and releases
The right route for each product.
Use the operational application for S4 account access, or review verified release information for PatrolSafe.
S4 app
Account and operational support
Participating pilot users sign in to the existing S4 dashboard for their operational workspace, or contact support for account help.
Downloads & releases
PatrolSafe v1.0.3
Review release status, platform requirements, checksum information, and the current website acquisition state.
Contact support
Need help from the S4 team?
Support is available Monday to Friday, 09:00–17:00 UK local time, excluding UK public holidays. We aim to respond within one to two business days; this is a target, not a service-level guarantee.
support@sfour.co.ukFor the S4 app — including privacy and account-deletion requests — email info@vesoft.co.uk.
Privacy and legal information
PatrolSafe by S4
Preparing a PatrolSafe workspace?
Start with the verified setup guide, then use the user guide and troubleshooting resources as you configure approved sites and groups.